Detailed Course Information |
2014 Fall Credit
Apr 19, 2024 |
|
 |
||
 | Select the desired Level or Schedule Type to find available classes for the course. |
| 150 155 - IT Management Concepts |
|
This course will provide the learner with a number of skills that are required to support end users of Information Technology hardware and software. This course will provide an overview of the functions/services provided by a help desk, develop customer support skills such as effective communication, model value-added end-user training sessions, and demonstrate effective trouble-shooting techniques. In addition this course will review current trends/technology in IT, research possible careers in IT, and help students develop job search materials such as resumes, cover letters, and portfolios specifically designed for IT positions. The learner will acquire these necessary skills through class discussions, research projects, written assignments, interviews, guest speakers, and real-world scenarios.
2.000 Credit hours 18.000 Lecture hours 36.000 Lab hours Levels: Credit Programs/Classes Schedule Types: Lab, Lab and Lecture, Lecture Information Technology Division Info Technology-Networking Department Prerequisites: Credit Programs/Classes level 150 120 Minimum Grade of C and Credit Programs/Classes level 150 165 Minimum Grade of C |
| Return to Previous | New Search |
|